People and Performance Podcast

Design Thinking: Creating Powerful Employee Experiences with Glenn Donaldson

October 20, 2021 Fidello Inc. Season 2 Episode 3
People and Performance Podcast
Design Thinking: Creating Powerful Employee Experiences with Glenn Donaldson
Show Notes

In this People & Performance podcast episode, we explore claims that the approach called Design Thinking is going to become a game-changer for HR processes.

Design Thinking is a process for creative problem solving that’s helping HR teams across the globe deliver value, organize work and find solutions.

At first glance, product design and HR feel about as far apart as any two aspects of work can get. 

The approach, however, has been lauded by many industry experts as a powerful approach that solves problems through a human-centric lens. 

Josh Bersin, suggests “Design Thinking … transforms HR from a “process developer” into an “experience architect.” It empowers HR to reimagine every aspect of work: the physical environment; how people meet and interact; how managers spend their time; and how companies select, train, engage, and evaluate people.”

Our guest expert is Glenn Donaldson, Chief Customer Officer, and President of intelliHR Americas. Glenn is a specialist in HR technology, with expertise and passion for product strategy, customer success, and business expansion. And he’s joining us from all the way Down Under.

Stay tuned as we delve into design thinking transformation!

Questions Include: 

  • Can you start by explaining the differences between it and the traditional “waterfall” project management approach; where projects are divided into different stages and each stage has to be completed before the project can move on to the next one?
  • So in the “waterfall” project management approach projects are often led by a senior executive and hierarchy is fairly rigid. Talk to us about the autonomy Design Thinking gives to teams and how that can keep them ahead of the competition? 
  • Design Thinking brings a “Human-Centric Approach” that is present in every single step of the design process. Teams using Design Thinking correctly can be empowered and accountable to gather user insights that start with the question: “How might we”. Why is


Talking About Ways To Improve Company Culture and People Performance

The People and Performance Podcast is a show that dives into all things related to raising performance in the working world around us. We investigate how technology and HR processes are inextricably linked to the employee experience and the bottom line.

Chris Bjorling, Co-host

Christopher Bjorling is President at Fidello Inc., a consulting and services firm specializing in improving human performance.

For over 30 years Chris has led Fidello in creating unique talent management solutions. Through the products and services he and his team have created over the years, his organization has helped clients design, develop, implement and integrate talent management processes and systems.

Bill Banham, Co-host

Bill Banham, Publisher at The HR Gazette, Host of the popular HRchat Podcast and Organizer of events such as DisruptHR London.

Bill has worked with lots of business tech and HR-focused brands in the UK and North America including HRreview, TalentCulture, HRmarketer, Sprigg HR, and Team Fitness Tool.

Contact us to learn more!