People and Performance Podcast
The People and Performance Podcast offers insights into the strategic competencies, behaviors, and results needed to increase the performance of employees. From attraction and recruitment through onboarding and measuring all the way to succession planning, each episode will take a deep dive into the stages of workforce planning you need to master in order to guarantee long-term success in a rapidly changing world of work. Hosted by Chris Bjorling, Bill Banham and others, each interview is around 15-20 minutes and supported by super impressive guest industry experts.
People and Performance Podcast
Connections Between Customer Experience and Employee Engagement
In this episode, Chris Bjorling and Bill Banham are joined by Lila Nazef, Vice President of Sales and Marketing (North America) at Neocase, a Saas platform for automating HR service delivery.
Listen as Lila shares some lessons businesses can take from good customer experience to improve their employee experience.
Questions for Lila include:
- What are some tech trends that you are seeing in the HR industry and how could they shake things up?
- What is Neocase doing to prepare and support organizations through these changes?
- Why is employee experience so important to employee performance?
- Can you share some lessons businesses can take from good customer experience to improve the employee experience?
About Neocase
Neocase is the Saas platform for automating HR Service Delivery. Their clients use Neocase to achieve faster time to value through reduced implementation costs and make real productivity gains by reducing the time spent on administrative tasks through processes automation and workflow efficiencies.
----------
Talking About Ways To Improve Company Culture and People Performance
The People and Performance Podcast is a show that dives into all things related to raising performance in the working world around us. We investigate how technology and HR processes are inextricably linked to the employee experience and the bottom line.
Chris Bjorling, Co-host
Christopher Bjorling is President at Fidello Inc., a consulting and services firm specializing in improving human performance.
For over 30 years Chris has led Fidello in creating unique talent management solutions. Through the products and services he and his team have created over the years, his organization has helped clients design, develop, implement and integrate talent management processes and systems.
Bill Banham, Co-host
Bill Banham, Publisher at The HR Gazette, Host of the popular HRchat Podcast and Organizer of events such as DisruptHR London.
Bill has worked with lots of business tech and HR-focused brands in the UK and North America including HRreview, TalentCulture, HRmarketer, Sprigg HR, and Team Fitness Tool.
.jpg)
